This cookie is set by GDPR Cookie Consent plugin. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Total scam.Necessary cookies are absolutely essential for the website to function properly. I was also charged for resort fees and never received my $500 deposit back. Especially while traveling with children. However, this is not the resort I paid for, without the accommodations that a house offers. Thankfully I booked through expedia and they helped me find another arrangement at the Embassy suites. I spent my hard earned money trying to find a peaceful escape and dealing with this fraudulent company and it’s incompetent management is the furthest from being peaceful. And quite frankly they didn’t Iike my push back when I realized nothing was being done. They knew the pool was never being cleaned, the flooding must happen often because it was fixed and drying within 20 minutes. In fact becoming disrespectful, presuming that I do not work? Telling me her co workers personal woes and trying to now blame me for the flood saying I must’ve flushed a washcloth? This whole company is just crooked. The supposed assistant manager Tammy flipped seemingly like a switch when she did not like to hear the truths I was telling her. The supposed manager Corey who promised me the pool would be taken care of would not get on the phone and speak with me. The room and bathroom are out of order and sounds like a helicopter is in there, the yard is quiet literally disgusting and now the office has a major attitude. The pool is not clean, in fact they sent a maintenance person with a scrub brush for the pool and made it 10 times more mucky then it already was. And to be honest with you I was not okay with that situation and declined to stay at this second property. I asked to be moved to a different property they did offer me another room which was filthy, had something that was similar looking to a hospital bed in the living room. The next morning around 10 AM I had called the office to find out when they were coming to remove the blowers, that’s when they became not so friendly and welcoming and began to tell me they are not removing the blowers for the remainder of my stay. They told us we could not go in the room that night the blowers needed to stay on, so we spent the night on the couch. They send over two maintenance men around 9:40 PM who were professional, and let me know some type of make up wipes (which I do not use, and the complimentary ones were still sitting in the spot I found them in) but left two commercial size ( about 4ft high 3ft wide) dehumidifiers in the master bedroom where my daughters and myself were sleeping. In pure panic I tried soaking up some of the water with towels as I called the office to get help. Come home from dinner, there is a flood in the master bathroom, leaving about 6 inches of water throughout the bathroom and bedroom. Instead I was hit with a “Ill to my best to call maintenance and see if I can get them out to come clean it up today.” And I went about my day. But if they were willing to clean up while we were out. Should been cleaned prior to my check in. The yard and patio were also filled with dead foliage. Upon stopping in I let them know about the pool which I had noticed was full of branches, leaves and you could visibly see the green algae on the bottom of the pool. On the first night in the office was closed, so I had to stop by the next morning. The inside was nice, and definitely as clean as the ad explains. Let me tell you, those were not to adjectives we experienced while staying on this property. I decided to take my two small daughters on this vacation after losing my husband two months ago to regain some peace and calmness. Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near University of South Florida - Sarasota-Manatee Sarasota, FL.Hotels near East West College of Natural Medicine.Hotels near Ringling College of Art and Design.Hotels near Meridian College Sarasota, FL.Hotels near ITT Technical Institute - Bradenton.
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